Terms and Conditions for Users


1.1. Users of the Website can perform the actions of requesting, ordering and participating in training through the Website, which is separate from the administrative platform for coaches. Through the Website, Users can send a message to the Company and/or Coaches and order their lesson.

1.2. Users may request a refund of a paid but not started lesson, regardless of the reason, within 10 working days from the date of payment and receipt of the amount in the coach’s account.

1.2.1. In case a package of lessons has been purchased and the User has not used all of them, no refund is due for the unused lessons.

1.2.2. In these cases, the user is only entitled to receive the amount allocated to the coach, without the commission paid to the Company.

1.3. Users shall use all lessons purchased within three months of payment or the date of the last lesson (whichever is the later). After the expiry of this period, the trainer is not obliged to conduct the lesson for which he was paid, in which case he is obliged to reimburse the amounts received from the user in accordance with item 1.2.2.

1.3.1. The Company and the Coach shall not be liable for any missed deadlines for the use of the purchased lessons due to the fault of the User, nor shall the Coach be obliged to inform the User about the expiration of such deadlines.

1.4. The Company shall not be liable in the event that the User is not satisfied with the lesson provided by their chosen Coach.

1.4.1. In case the User is not satisfied with the lesson from a Coach, recommended by the Company, the latter is obliged to carry out an inspection and may, at its judgment, refund up to 50% of the fee paid.

1.5. An amount of 5% will be deducted from each money transfer made to the users to be used to cover the fees incurred in making the money transactions.

1.6. The User shall:

1.6.1. Assist the Coach during the lesson in connection with the lesson;

1.6.2. To attend the lesson, according to the day and time specified in advance; If the User does not keep the agreed day and time for the agreed lesson, he/she loses the right to unilaterally request the lesson to be held on another day and/or time without the consent of the Coach. In this case, the Coach has the right to refuse to conduct the lesson and retain the fee paid. In case the User is late for the start of the agreed lesson, the lesson continues until its agreed end, no matter how late the User was.

1.6.3. Not to create any obstacles to the lesson;

1.6.4. Treat the coach with the respect due to a student as a student would treat a teacher;

1.6.5. Pay the coach the agreed remuneration on time;

1.6.6. To inform the Company of any failure on the part of the coach;

1.6.7. To comply with all the rules contained in the General Terms and Conditions, which apply to all persons using the Website, for which the User declares to be familiar with them in the version published on the Website;

1.6.7. The User has the right to: Receive the training, in the volume, according to the agreed with the Coach; Report to the Company any irregularities found, bugs in the Website, malicious users, poorly conducted lessons and any other signals related to the operation of the Website and the service provided by the Coachs; Unilaterally withdraw from the lessons paid for, in which case no refund shall be due from either the Coach or the Company; Receive timely information about changes made to these terms and conditions at the email address provided in the registration;

1.6.8. By using the Website, the User declares that he/she has read these and the General Terms and Conditions in detail and undertakes to comply with them unconditionally.

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